Maya Tulum By G Hotels

The location was good, quiet, quiet, the rooms were nice and clean. No insects, no reptiles, nothing to worry about. A lot of sand, green and sea.

Direct access to the beach and sleeping while hearing the sound of the waves :) Coco and Juan Carlos have gone the extra miles to accomodate my requests (thanks so much again)

The place is actually amazing, but if you don’t like to wake up to a loud Bohemian Rhapsody at 7:30AM, then don’t stay in a room close to the Taqueria La Eufemia that is on the hotel premises, but is operated by an external party. Ask for a room as far as possible from it as the music is playing all day and stops at around 9:00PM. We survived 3 nights in an otherwise very nice beach front room, that was given as an upgrade, but then switched to a garden room. The included breakfast is also a little dissapointing as it includes just a cup of coffee, a tiny crossaint and a tiny fruit platter with razor thin slices of pineapple, papaya and melon. Everything else costs extra. Still the rooms and the hotel premises are very beautiful. During our visit the beach and the sea itself was full of seaweed, so it wasn’t possible swim there, but the hotel has a nice little round pool.

The gem of this property is undoubtedly the staff – always responsive and eager to assist. A special thanks to Gil for going above and beyond with my requests. The location is ideal, right on the beach with breathtaking ocean views. However, the beach itself was covered in sea grass, and unfortunately, it wasn’t cleaned regularly. It’s just a 10-minute walk to the lively restaurant and bar area. The breakfast provided was simple but sufficient for me, with coffee, croissants, and fruit. If you’re craving an omelette, there’s an additional charge. The common areas are well-maintained, and the staff is always visible, tidying up. My bungalow, while cleaned daily, could use some updates. There were visible termite issues near the entrance, which was a bit off-putting. Despite these minor issues, I thoroughly enjoyed my stay and embraced the laid-back Tulum vibe, not letting the small details detract from the experience.

It is not my style to refer other ratings, but I find that some ratings done are offensive and not true at all. The stay has been really good, my room exceptional and relaxing. The algae (Sargasse) have been cleaned every day and our spot was the cleanest in the area, I have had one small issue with a door in my suite (I had 8 doors in the room) and it has been solved in 10 minutes. Good service and smiling people, parking in front of the hotel with the guard day and night, never felt unsafe at all, good breakfast. It is true that you can find in the morning some really little bits of banana leaves on the sofa, but the roofs are made in this way and it happened to me in Maldives and Cuba as well in 5 star resorts… I want to thank all the staff!